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Essential Services

September 20, 2021

Urgent: As of September 27 until further notice, we are continuing to pause some Health Unit services to be able to effectively manage and contact trace positive cases of COVID-19 in our communities.

  • This is temporary and will NOT affect postpartum calls, our Smart Works program or well-water sampling.
    • Smart Works services are available at our Brockville and Smiths Falls, offices; please contact us if you need service at another site.
    • Coolers and sample bottles for well-water testing are available at Brockville, Smiths Falls and Gananoque office and in Kemptville.
  • Sexual health clinics remain open by appointment only in Brockville and Smiths Falls. No walk-ins; screening before entry.
  • Infant feeding clinics are open by appointment only in Smiths Falls and Brockville.
  • If you have an urgent breastfeeding, sexual health, or non-COVID-19 immunization issue, please contact us at 1-800-660-5853.
  • If your child 17 and under has an urgent dental need, please call 1-800-660-5853 extension 2315 to discuss emergency coverage through the Healthy Smiles Ontario program.
  • Our phone lines remain open: 1-800-660-5853 Monday to Friday 8:30am to 4:30pm
    • General COVID-19 inquiries extension 2499
    • School/Parent line: 1-866-236-0123 – open 7 days a week.
    • Health care providers or members of the public reporting symptoms: extension 2222. This extension is open 7 days a week.
    • Businesses inspected by the Health Unit: extension 2308
    • Emergencies after hours: 613-345-5685

COVID-19 Services Available:

All Health Unit offices are closed to the walk-in public.

We are allowing some visitors that need to access our offices and service sites to deliver goods and services or to attend meetings with Health Unit staff. All visitors that have a prearranged permission to enter an office MUST complete the Visitor Screening Tool before entry is granted. Please communicate the result of the screen to your Health Unit contact person.