April 26, 2021
The Health Unit has invested in our Leeds, Grenville and Lanark (LGL) Vaccine Call Centre, and as a result we have increased our capacity to handle a higher volume of calls, and have trained call centre staff to manage more complex client requests. The recent enhancements to the local call centre mean that 100 individuals can be in the queue to speak with a live agent, and wait times have averaged less than 20-minutes. Once an individual gets through to the call centre, the average call lasts about 5-minutes.
With these enhancements to the Leeds, Grenville and Lanark Vaccine Call Centre, the Health Unit will discontinue effective Tuesday, April 27, the [email protected] email address that was set up previously to respond to vaccine requests. Individuals are advised to contact the Leeds, Grenville and Lanark Vaccine Call Centre instead for support. Health Unit staff will continue to respond to emails that were sent to [email protected] prior to Tuesday, April 27.
“We are pleased with the response and enthusiasm from residents to book appointments for their COVID-19 vaccines,” states Dr. Paula Stewart, Medical Officer of Health. “The enhancements to the local call centre mean we can provide better client service, and better, more timely, support than through the [email protected] email address.”
Leeds, Grenville and Lanark Vaccine Call Centre
The Leeds, Grenville and Lanark Vaccine Call Centre can be reached at 1-844-369-1234, and is open 8:30am to 4:00pm, 7 days a week. Call centre staff can support residents with:
- Booking a vaccine appointment
- Changing or confirming an appointment
- Cancelling an appointment
- Requesting a vaccine receipt after receiving vaccine
- Answering questions about eligibility
- Individuals with questions about eligibility can also use the Health Unit’s eligibility checking tool to see if they are eligible
Provincial Vaccine Booking System
Individuals who are eligible to receive the COVID-19 vaccine due to age or other specific priority groups, can also use the provincial booking website www.ontario.ca/bookvaccine, or Provincial Vaccine Booking Line by calling 1-833-943-3900, open Monday to Sunday from 8:00am to 8:00pm. The Ministry also has a Vaccine Information Line (1-888-999-6488).
Individuals who booked appointments using the Provincial booking system can also cancel appointments by going to OMH – Manage your appointments (covaxonbooking.ca).
Individuals who are 40+ have the option to receive the COVID-19 vaccine at a local pharmacy. Visit ontario.ca/pharmacycovidvaccine for details, and call the pharmacy directly to book or call the Province of Ontario Vaccination Information Line at 1-888-999-6488 for more information.
Healthcare providers can continue to reach the Health Unit by calling 1-800-660-5853 extension 2222.
For media interviews, contact: Susan Healey, Communications Co-ordinator, 613-802-0550 or Katie Jackson, Manager, 613-812-0416 or email [email protected].