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Change in Leeds, Grenville and Lanark Vaccine Call Centre Hours

July 9, 2021

Due to less demand for service, the Leeds, Grenville and Lanark Vaccine Call Centre will close on weekends effective immediately. The Leeds, Grenville and Lanark Vaccine Call Centre can be reached at 1-844-369-1234, and is open 8:30am to 4:00pm, Monday to Friday. More and more residents are booking appointments online and accessing vaccine through the contingency list and walk-in appointments rather than through the Call Centre.

Other ways to access vaccine in Leeds, Grenville and Lanark are:

  • Use Pomelo – our local online booking system: Leeds, Grenville and Lanark Local Online Booking Portal
  • Check for a participating pharmacy near you; you can contact the pharmacy to determine which vaccine they have
  • Sign up for the weekly contingency list to receive a call if there are extra doses available at a local clinic
  • Use the Province’s online booking tool at or the Provincial Booking Phone-line at 1-888-999-6488, open Monday to Sunday from 8:00am to 8:00pm.
  • Watch the Health Unit’s Facebook, Twitter, and Instagram accounts for notifications about walk-in appointments at local clinics. The decision to offer first-come, first-served walk-ins depends on the vaccine supply and the number of cancellations at each clinic, so we are unable to provide information about walk-in appointments until a clinic determines that they have extra doses.

For more information about COVID-19 vaccine, visit the COVID-19 Protection and Vaccines section of our website.


For media interviews, contact: Susan Healey, Communications Co-ordinator, 613-802-0550 or Katie Jackson, Manager, 613-812-0416 or email [email protected].