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COVID-19: Roadmap to Reopen

As of July 16, 2021, the entire province of Ontario, including the Leeds, Grenville and Lanark District Health Unit (LGLDHU) region, begins Step 3 of the Roadmap to Reopen. The Roadmap to Reopen is a three-step plan to safely and cautiously reopen the province and gradually lift public health measures. O. Reg. 364/20: RULES FOR AREAS AT STEP 3 and the Roadmap to Reopen detail what public health precautions must be taken, including what types of businesses/organizations can open and operate and related public health measures. If necessary to protect the health of the public, a local Medical Officer of Health can choose to implement stronger restrictions in their Health Unit region and a municipality can choose to implement stronger restrictions in their region than the restrictions put in place by the province.

General Public Health Measures and Advice for All Areas

Follow public health advice:

  • Stay home as much as possible, even when healthy. Stay home if you have symptoms, even if they are mild.
  • Avoid social gatherings.
  • Limit close contacts to people you live with.
  • Work from home if possible. Allow your employees to work from home if possible.
  • Avoid travel except for essential reasons.
  • Wash your hands thoroughly and regularly.
  • Cover your cough.
  • Download the COVID Alert mobile app.
  • Get tested if you have symptoms compatible with COVID-19, or if you’ve been advised of exposure by your local public health unit or through the COVID Alert mobile app.
  • Limit close contact to your household (the people you live with).
  • Adhere to provincial and applicable local restrictions on public and private gatherings.
  • Maintain at least 2 metres of physical distance from people you don’t live with.
  • Every individual shall wear a mask/face covering (some exceptions may apply):
    • When in an indoor area of any business/organization.
    • When physical distancing of at least 2 metres from people you don’t live with is not possible while outdoors.
    • If wearing one is required.

Staying home is the best way to protect yourself and others. Avoid travel except for essential reasons. Travel between regions will greatly increase the potential for spikes in community spread and undo all the progress we have made. You should avoid travelling between Health Unit regions except for essential reasons.

While there are no longer formal restrictions on inter-provincial travel for Ontario, it is still advised to only travel out of the province for essential reasons. Always check the rules in place for your destination before you leave.

Individuals and families who consider travelling to another province for essential reasons should:

  • Consider the risk associated with travelling – this includes COVID-19 transmission in the other province, entry requirements (for example, quarantine) of some other provinces.
  • Self-quarantine, or drastically reduce close contact with others 10 to 14 days before travelling and after returning home, to help lower the risk of exposure to COVID-19.
  • Follow general public health advice, rules and regulations of Ontario and the other province.

When you return to Canada from abroad, you must:

Public Health Advice, Recommendations and Instructions for Businesses

Businesses or organizations must operate in compliance with the advice, recommendations and instructions of public health officials, including any advice, recommendations or instructions on physical distancing, cleaning or disinfecting.

Businesses or organizations must operate in compliance with the advice, recommendations, and instructions issued by the Office of the Chief Medical Officer of Health on screening individuals.

Screening staff and essential visitors:

Screening patrons:

  • Businesses must implement passive screening for patrons (e.g., posting signs outside the store front advising patrons about not entering if they have COVID-19 symptoms). Use this COVID-19 Symptom Screening Poster.
  • Some businesses/organizations are required to actively screen patrons. Use this COVID-19 Customer Screening tool.

Everyone must wear a mask/face covering that covers their mouth, nose and chin inside any business or place that is open, with some exceptions.

Workers must wear appropriate personal protective equipment (PPE) that protects their eyes, nose and mouth, if in the course of providing services they are:

  • Required to come within 2 metres of another person who is not wearing a mask or face covering.
  • And is not separated from the person who is not wearing a mask, by plexiglass or some other impermeable barrier.
  • Outdoor line-ups:
    • Patrons must maintain a physical distance of at least 2 metres from people they don’t live with.
  • Indoor line-ups:
    • Patrons must maintain a physical distance of at least 2 metres from people they don’t live with and wear a mask/face covering.
  • Ensure you are following capacity limits for your type of business during each step of the Roadmap to Reopen.
  • Subject to the ability to maintain two metres of physical distancing.
  • To calculate maximum capacity:
    • Use the Ontario Store Capacity Calculator
    • For a business or facility that is operating in an outdoor setting at 75 per cent capacity, take the total square metres of area accessible to the public, divide that number by 1.33, and round the result down to the nearest whole number.
    • For a business or facility that is operating in an indoor setting at 50 per cent capacity, the total capacity is determined by taking 50 per cent of the maximum occupant load of the business or facility, or part of a business or facility, as applicable, as calculated in accordance with Ontario Regulation 213/07 (Fire Code), made under the Fire Protection and Prevention Act, 1997.
    • For a business or facility that is operating in an indoor setting at 25 per cent capacity, the total capacity is determined by taking 25 per cent of the maximum occupant load of the business or facility, or part of a business or facility, as applicable, as calculated in accordance with Ontario Regulation 213/07 (Fire Code), made under the Fire Protection and Prevention Act, 1997.

Businesses or places that are open shall ensure that equipment, washrooms, locker rooms, change rooms and showers that are accessible to the public are cleaned and disinfected as frequently as is necessary to maintain a sanitary condition.

All businesses/organizations must have a COVID-19 Workplace Safety Plan in place. Use this sample COVID-19 Workplace Safety Plan and COVID-19 Safety Checklist as guides to create your own. The Safety Plan must be in writing and be made available to any person to review it on request. A copy of the Safety Plan must be posted in a publicly available space where it could come to the attention of staff or patrons.

Each person responsible for a business or organization that is open shall ensure that any person who performs work for the business or organization conducts their work remotely, with limited exception, for instance, where the nature of their work requires them to be on-site at the workplace.

  • Business owners/operators/staff who have questions about closures of workplaces or how COVID-19 measures impact their business or employment can call the Stop the Spread Business Information Line toll-free at 1-888-444-3659.
  • Help is available from Monday to Sunday, 8:30am–5:00pm.

Public Health Measures for Step 3 of the Roadmap to Reopen

This is only a summary of the measures in effect in Ontario. It is not intended to be legal advice or an interpretation of the law. For greater detail on the information below, refer to the Roadmap to Reopen and O. Reg. 364/20: RULES FOR AREAS AT STEP 3.

  • All gathering limits subject to the ability of every person to maintain at least 2 metres physical distance from people they don’t live with.
    • Indoor organized public event: maximum 25 people
    • Outdoor organized public event: maximum 100 people
    • Indoor social gathering: maximum 25 people
    • Outdoor social gathering: maximum 100 people
  • For weddings, funerals and other religious services, rites or ceremonies:
    • At least 2 metres of physical distancing must be maintained between people who don’t live together.
    • All people must wear a mask/face covering when indoors.
    • Capacity limits:
      • Indoors: Every person in attendance must be able to maintain at least 2 metres of physical distance from people they don’t live with.
      • Outdoors: Every person in attendance must be able to maintain at least 2 metres of physical distance from people they don’t live with.
  • Social gatherings, such as receptions, associated with these services are subject to the following capacity limits:
    • Indoors at a private dwelling: Maximum 25 people
    • Outdoors at a private dwelling: Maximum 100 people
    • Indoors at a meeting or event space: Maximum 50% capacity or 1,000 people, whichever is less. Subject to the ability of every person to maintain at least 2 metres physical distance from people they don’t live with.
    • Outdoors at a meeting or event space: Maximum 75% capacity or 5,000 people, whichever is less. Subject to the ability of every person to maintain at least 2 metres physical distance from people they don’t live with.

Restrictions for Some Businesses

  • Capacity:
    • Indoors: Maximum 50% capacity or 1,000 people, whichever is less. Subject to the ability of every person to maintain at least 2 metres physical distance from people they don’t live with.
    • Outdoors: Maximum 75% capacity or 5,000 people, whichever is less. Subject to the ability of every person to maintain at least 2 metres physical distance from people they don’t live with.
  • The person responsible for the establishment must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Patrons seated at different tables must be separated by a distance of at least 2 metres or plexiglass or some other impermeable barrier.
  • Rooms must be separated by a partition with a hard, non-porous surface that can be easily and routinely cleaned and disinfected.
  • The business/organization is required to actively screen every patron for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
  • Contact information recording required for every person in the meeting/event space.
    • Maintain the records for at least 1 month.
    • Only provide record to a Medical Officer of Health or an inspector under the Health Protection and Promotion Act.
  • Take-out, drive through, delivery, indoor and outdoor dining permitted.
  • Buffets permitted.
  • Capacity limits:
    • Indoor and outdoor seating capacity: Every person must be able to maintain at least 2 metres from every other person (exceptions: people who live together; people who are seated together at the same table).
  • Outdoor dining area must have at least two full sides, or one full side and the roof, open to the outdoors and be unobstructed.
  • Patrons seated at different tables must be separated by a distance of at least 2 metres or plexiglass or some other impermeable barrier.
  • The person responsible for the establishment must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • All dine-in patrons must be actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
  • Contact information recording required for every customer, unless the person temporarily enters the area to place, pick-up or pay for a takeout order.
    • Maintain the records for at least 1 month.
    • Only provide record to a Medical Officer of Health or an inspector under the Health Protection and Promotion Act.
  • In indoor settings, staff (e.g., servers) who come within 2 metres of a person who is not wearing a mask/face covering, must wear personal protective equipment (PPE) for the eyes (e.g., goggles, face shield) and a mask/face covering.
  • Dancing:
    • Not permitted in food and drink establishments (indoors or outdoors) that do not have dance facilities.
    • Permitted in food and drink establishments (indoors or outdoors) that do have dance facilities. During the time an establishment allows dancing, the following applies to the entire establishment:
      • Indoor capacity: Maximum 25% capacity or 250 people, whichever is less. Subject to the ability of every person to maintain at least 2 metres physical distance from people they don’t live with.
      • Outdoor capacity: Maximum 75% capacity or 5,000 people, whichever is less. Subject to the ability of every person to maintain at least 2 metres physical distance from people they don’t live with.
      • While dancing indoors or outdoors, every person must wear a mask/face covering.
  • Live entertainment:
    • The performers must maintain a physical distance of at least 2 metres from any spectators or are separated from any spectators by plexiglass or some other impermeable barrier.
  • Capacity limit: Every person must be able to maintain at least 2 metres from every other person (exception for people who live together).
  • The person responsible for the establishment must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • If the business permits members of the public to test drive any vehicles:
    • The members of the public must be actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
    • All participants in the test drive must wear a mask/face covering.
  • Shopping malls:
    • Members of the public who enter the shopping mall must not be permitted to loiter in any area of the shopping mall.

Any indoor fitness centres or other indoor recreational facilities that are part of the operation of these businesses must be in compliance with the rules for facilities used for indoor or outdoor sports and recreational fitness activities.

  • Open house events are permitted.
  • Capacity limit: Every person must be able to maintain at least 2 metres from every other person (exception for people who live together).
  • Businesses that provide driving instruction in a motor vehicle may open if they comply with the following conditions:
    • Every student is actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
    • Every student and instructor must wear a mask/face covering when in the  vehicle.
  • Facilities used for indoor or outdoor sports and recreational fitness activities:
    • Indoor capacity: maximum 50%
    • Spectator capacity
      • Indoor seating area: maximum 50% of the usual seating capacity or 1,000 people, whichever is less.
      • Outdoor seating area: Maximum 75% of the usual seating capacity or 15,000 people, whichever is less.
      • Indoor facility that does not have a designated area for spectators: Every person must be able to maintain at least 2 metres from every other person (exception for people who live together) and in any event cannot exceed 50% capacity or 1,000 people, whichever is less.
      • Outdoor facility that does not have a designated area for spectators: Maximum 75% or 5,000 people, whichever is less.
    • Every indoor spectator must wear a mask/face covering.
    • Every outdoor spectator must wear a mask/face covering unless they are seated with people they live with and every person they live with is seated at least 2 metres from every person they do not live with.
    • The person responsible for the facility, or the person holding a permit for the use of the facility, must post a sign in a conspicuous location visible to the public that states the capacity limits under which the facility is permitted to operate.
    • Contact information recording required for every person who enters the facility.
      • Maintain the records for at least 1 month.
      • Only provide record to a Medical Officer of Health or an inspector under the Health Protection and Promotion Act.
    • Every person who enters the facility must be actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
    • Every sports league or event that uses the facility to practice or play a sport must have a COVID-19 Workplace Safety Plan in place.
  • Personal physical fitness trainers
    • Capacity: Every person must be able to maintain at least 2 metres from every other person (exception for people who live together) and in any event cannot exceed 50% capacity of the indoor space.
    • Contact information recording required for every person who enters the facility.
      • Maintain the records for at least 1 month.
      • Only provide record to a Medical Officer of Health or an inspector under the Health Protection and Promotion Act.
    • Every patron must be actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
  • If there is an indoor clubhouse at the outdoor recreational amenity, the capacity limits for the indoor space are:
    • Every person must be able to maintain at least 2 metres from every other person (exception for people who live together) and in any event cannot exceed 50% capacity of the indoor clubhouse.
  • The person responsible for the outdoor amenity must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Museums, galleries, aquariums, zoos, science centres, landmarks, historic sites, botanical gardens and similar attractions may open if they comply with the following conditions:
    • Capacity:
      • Outdoor ticketed area: maximum 75%
      • Indoor ticketed area: Every person must be able to maintain at least 2 metres from every other person (exception for people who live together) and in any event cannot exceed 50% capacity.
      • Seated indoor event: maximum 50% or 1,000 people, whichever is less.
      • Seated outdoor event: maximum 75% or 15,000 people, whichever is less.
      • Outdoor event or activity: maximum 75% or 5,000 people, whichever is less.
    • Reservations are required to be made to attend a seated event or an indoor event within the attraction.
    • Any indoor amusement rides and indoor tour vehicles must be operated in a way that allows every person on the ride to maintain at least 2 metres of physical distance from every other person on the ride (exception for people who live together), except where necessary to facilitate payment and for the purposes of health and safety.
    • The person responsible for the attraction must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Examples: hunting trips, tastings and tours for wineries/breweries/distilleries, fishing charters, trail riding tours, walking tours, bicycle tours
  • Capacity: Every person on the tour (including guides) must be able to maintain at least 2 metres of physical distance from every other person on the tour (exception for people who live together).
  • Contact information recording required for every person on the tour.
    • Maintain the records for at least 1 month.
    • Only provide record to a Medical Officer of Health or an inspector under the Health Protection and Promotion Act.
  • Every person present must be actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
  • Boat tours
    • Capacity: Every person on the boat must be able to maintain at least 2 metres of physical distance from every other person (exception for people who live together) and in any event must not exceed 50% capacity.
    • The person responsible for the business must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
    • No member of the public may go on the boat tour unless they have made a reservation to do so.
    • Contact information recording required for every person on the tour.
      • Maintain the records for at least 1 month.
      • Only provide record to a Medical Officer of Health or an inspector under the Health Protection and Promotion Act.
    • Every person present must be actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
  • Horse racing tracks, car racing tracks and other similar venues may open if they comply with the following conditions:
    • Capacity:
      • Indoor seated area: Maximum 50% or 1,000 people, whichever is less.
      • Outdoor seated area: Maximum 75% or 15,000 people, whichever is less.
      • Outdoor unseated event: Maximum 75% or or 5,000 people, whichever is less.
    • Every member of the public in an outdoor area of the venue must wear a mask/face covering, unless they are seated with people they live with and every person they live with is seated at least 2 metres from all other people.
    • No member of the public may attend an event at the venue unless they have made a reservation to do so.
    • The person responsible for the venue must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Capacity:
    • Outdoor seated concert/event/performance/movie: Maximum 75% or 15,000 people, whichever is less.
    • Outdoor concert/event/performance/movie: Maximum 75% or 5,000 people, whichever is less.
    • Indoor seated concert/event/performance/movie: Maximum 50% or 1,000 people, whichever is less.
  • Every member of the public who is outdoors at a concert/event/performance/movie must wear a mask/face covering, unless they are seated with people they live with and every person they live with is seated at least 2 metres from all other people.
  • No member of the public may attend a seated concert/event/performance/movie within the concert venue, theatre or cinema unless they have made a reservation to do so.
  • The person responsible for the venue must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Drive-in events:
    • Each motor vehicle must be parked at least 2 metres away from every other motor vehicle.
  • Personal care services relating to the hair or body, including hair salons and barbershops, manicure and pedicure salons, aesthetician services, piercing services, tanning salons, spas and tattoo studios, may open if they comply with the following conditions:
    • Staff at the business must wear appropriate personal protective equipment (e.g., mask/face covering and goggles/face shield).
    • Capacity: Every person in the business must be able to maintain at least 2 metres of physical distance from every other person (exception for people who live together).
    • The person responsible for the business must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
    • Oxygen bars must be closed.
    • Every person present must be actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.
    • No member of the public may be permitted to enter the premises except by appointment.
    • Contact information recording required for every person at the business.
      • Maintain the records for at least 1 month.
      • Only provide record to a Medical Officer of Health or an inspector under the Health Protection and Promotion Act.
    • Read our COVID-19 Guidance for Personal Service Settings during Step 3
    • Personal Service Settings must comply with O. Reg. 136/18: PERSONAL SERVICE SETTINGS
  • Capacity:
    • Outdoor area: Maximum 75%
    • Indoor area: Every person must be able to maintain at least 2 metres of physical distance from every other person (exception for people who live together) and in any event may not exceed 50%.
    • At any one particular outdoor attraction at one time: Maximum 75%
    • At any one particular indoor attraction at one time: Every person must be able to maintain at least 2 metres of physical distance from every other person (exception for people who live together) and in any event may not exceed 50%.
  • No member of the public may attend a seated event within the park or an indoor event or activity within the park unless they have made a reservation to do so.
  • Any indoor amusement rides at the park must be operated in a way that allows every person on the ride to maintain at least 2 metres of physical distance from every other person on the ride (exception for people who live together), except where necessary to facilitate payment and for the purposes of health and safety.
  • The person responsible for the park must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Every person on an indoor amusement ride, other than a  water ride, must wear a mask/face covering.
  • Capacity:
    • Outdoor area: Maximum 75%
    • Indoor area: Every person must be able to maintain at least 2 metres of physical distance from every other person (exception for people who live together) and in any event may not exceed 50%.
    • At any one particular outdoor attraction at one time: Maximum 75%
    • At any one particular indoor attraction at one time: Every person must be able to maintain at least 2 metres of physical distance from every other person (exception for people who live together) and in any event may not exceed 50%.
  • Any indoor amusement rides at the park must be operated in a way that allows every person on the ride to maintain at least 2 metres of physical distance from every other person on the ride (exception for people who live together), except where necessary to facilitate payment and for the purposes of health and safety.
  • The person responsible for the event must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Every person on an indoor amusement ride, other than a  water ride, must wear a mask/face covering.
  • Capacity: Every person must be able to maintain at least 2 metres of physical distance from every other person (exception for people who live together) and in any event may not exceed 50%.
  • No loitering.
  • Patrons must be separated from table game employees by plexiglass or some other impermeable barrier.
  • The person responsible for the event must post a sign in a conspicuous location visible to the public that states the capacity limits under which the establishment is permitted to operate.
  • Contact information recording required for every person in the establishment.
    • Maintain the records for at least 1 month.
    • Only provide record to a Medical Officer of Health or an inspector under the Health Protection and Promotion Act.
  • All patrons must be actively screened for COVID-19 symptoms. Use this COVID-19 Customer Screening tool.