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Assessment, Testing and Results

Testing is open to anyone who has symptoms or is concerned they may have COVID-19. There are Assessment Centres in Almonte, Brockville and Smiths Falls where testing is available every day.

The province is recommending that people come forward and get tested who meet the criteria below.

  1. All people with at least one symptom of COVID-19, even mild symptoms. Please see the list of symptoms on the assessment tool.
  2. People who do not have symptoms but are concerned that they have been exposed to COVID-19. This includes people who are contacts of or may have been exposed to a confirmed or suspected case.
  3. People who do not have symptoms but feel they are at risk of exposure to COVID-19 through their employment, including essential workers (e.g., health care workers, grocery store employees, food processing plant employees).

If you need transportation or have mobility issues, contact the Health Unit to discuss how you can be tested. No person who is symptomatic or who is concerned they have been exposed to COVID-19 will be declined a test at an assessment centre.

The Ministry of Health has a listing all of the assessment centres on their website for people to find assessment centres in any area. People no longer need to be referred to an assessment centre by Telehealth Ontario, Primary Care, or Public Health. Our Assessment Centres will likely experience increased volume as a result of this directive so there may be longer wait times to be tested. You do not need your Health Card to get tested but you need to use it for reference if you want to get your results online.

  • Brockville: Open to walk-ins at Brockville Memorial Centre (100 Magedoma Avenue). People can come and get a test anytime Monday to Friday 10:00am–5:30pm and Saturday and Sunday 10:00am–2:30pm.
  • Smiths Falls: By appointment only. Anyone can book their own appointment by calling 613-283-2330 extension 1401 to schedule an appointment. The telephones are answered from Monday to Friday 8:00am–6:00pm and Saturday and Sunday 10:00am–4:00pm.
  • Almonte: People do not need a referral but do need an appointment. Call 613-325-1208 to make an appointment. The hours are Monday to Sunday, from 10:00am–6:00pm.

What happens to my swab after my test?

  • After your test, your swab is placed in a cooler or fridge and waits to be transported to a lab for analysis.

How long will it take to get my test results?

  • Every lab is different and it also depends on the day. If a lab has less volume, the turnaround time is faster, more volume and it will take longer. Most results come back in 2–3 days, but some can take up to 7 days.

How can I get my results?

  • If you provided your health card at the time of testing, you can check your results online at You will need your health card again to access your results as there is a number on the back of the card you will need to enter.
  • If you provided your health care provider’s information at the time of testing, a copy of the results will be sent to them. You can call your health care provider to see if they have received the results or they may call you if that is part of their practice.
  • If after 7 days, you still cannot locate your results online or you cannot reach your health care provider, you can call the Health Unit at 1-800-660-5853 and we can try and track it down for you.

I have tried to get on the online portal and it isn’t working?

  • The online portal could be down. It does seem to crash sometimes. Unfortunately, if you can’t get on the portal, neither can we.

What if I don’t have internet?

  • Call your health care provider to see if they have a copy of your results. If after 7 days you still haven’t heard, contact the Health Unit at 1-800-660-5853 extension 2222.

What should I do while I wait for my results?

  • While waiting for your results you should self-isolate.
  • Exception: You do not have to self-isolate if you do not have symptoms and no known exposure to COVID-19. In this case, you should continue to monitor for symptoms and practice all public health measures as advised for the general public: limit close contacts, practice physical distancing and thorough hand hygiene, clean and disinfect commonly touched surfaces, and use a cloth face covering when physical distancing is a challenge.
  • You will be contacted by public health with instructions on what to do. For additional information see the Case Management and Contact Tracing tab.
  • While a negative COVID-19 result is good news, it is only a snapshot in time. It does not give you any guarantee that you will remain negative in the future.
  • Continue to monitor your health, watch for symptoms and get tested again if you experience symptoms.
  • Follow public health precautions:
    • Stay home as much as possible
    • Practice physical distancing – stay 2m (6ft) away from people in public areas
    • When you do need to go out in public, take a cloth face covering/mask with you so you can put it on when you are potentially in close contact with other people
    • Wash your hands often with soap and water, or use hand sanitizer after being in touch with others or handling anything from outside your home
    • Avoid touching your eyes, nose, and mouth
    • Cover your cough and sneeze with a tissue or into your arm, not your hands
    • Do not share personal items that come into contact with saliva such as toothbrushes, eating utensils, drinks, water bottles, and towels.

I need a copy of my results. How can I get them?

  • If you have access to the online portal, you can print a copy of your results right at home.
  • You can call your health care provider to get a copy of your results.
  • If you cannot access the online portal, call the Health Unit after 7 days and we can arrange to get you a copy.

This pamphlet outlines the specifics of self-isolation.

  • It means you must ensure you have no contact with others who live outside your home and restricted contact with those in your home.
  • You can go outside in your own yard/property as long as no-one else is there.
  • You cannot walk around town in case you meet other people.
  • If you live in a multi-unit building, do your best to stay inside your unit, but you must use a face covering/cloth mask if you leave your unit to use any of the facilities within the building.
  • Defer medical and other appointments unless they are critical. Let the care provider know ahead of time that you are in self-isolation, wear a mask, and do not use public transportation.
  • Those advised to self-isolate must continue to do so until 14 days have passed from when symptoms first appeared AND symptoms are resolving. Note that as the COVID-19 situation evolves, these recommendations for the public may be updated. If you were previously self-isolating for a defined period of time (e.g. 14 days after returning from international travel or 14 days after contact with a case of COVID-19), you would still need to complete the remaining portion of this period of self-isolation even after the above criteria are met.

Self-Isolation applies to people who:

  • Are diagnosed with COVID-19.
  • Have symptoms and are being tested for COVID-19 until the lab results come back. If an individual does not have symptoms and no known exposure to COVID-19 then they do not have to self-isolate, and should continue to monitor for symptoms.
  • Have travelled anywhere outside of Canada (including the United States of America) for 14 days after arrival in Canada.
  • Live with, provided care for, or spent extensive time with someone who has been diagnosed with COVID-19.

Self-isolation: Guide for Caregivers, Household Members and Close Contacts

How to Self-Monitor