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Assessment, Testing and Results

October 2, 2020: See this news release from the Government of Ontario about Implementing Additional Public Health and Testing Measures to Keep People Safe

There are COVID-19 Assessment Centres throughout Leeds, Grenville and Lanark where testing is available. More testing centres are being added so please check back for updates.

COVID-19 Mobile Testing Unit

The mobile unit is an extension of services provided by the Brockville COVID-19 Assessment Centre. Recently, the Brockville Assessment Centre changed to an online booking system that is very safe, easy and quick. If you don’t have access to the internet or are having difficulty, contact: 613-704-1441.

In home testing can also be arranged for those with transportation and/or mobility concerns by calling the Health Unit at 1-800-660-5856 extension 2222. Appointments can be booked online via the links below or by phone at 613-704-1441. Appointments can be made up until 12:00pm (noon), the day prior.

Please arrive 15 minutes prior to appointment, bring your health card if you have one and wear a mask upon entering the testing clinic.

Locations and Schedule:

76 Arena at 35 Henry Street, Athens, Ontario

  • Wednesday, November 25, 2020 – 9:00am–12:00pm
  • Wednesday, December 9, 2020 – 9:00am–12:00pm

Book an appointment with the Athens COVID-19 Mobile Testing Unit.

South Edwardsburgh Community Centre, 24 Sutton Drive, Johnstown, Ontario

  • Thursday, November 26, 2020 – 3:00pm–6:00pm
  • Thursday, December 10, 2020 – 3:00pm–6:00pm

Book an appointment with the Johnstown COVID-19 Mobile Testing Unit.

Community Hall, 1 Jessie Street, Lansdowne, Ontario

  • Tuesday, November 24, 2020 – 9:00am–12:00pm
  • Tuesday, December 8, 2020 – 9:00am–12:00pm

Book an appointment with the Lansdowne COVID-19 Mobile Testing Unit.

Community Centre, 106 Read Street, Merrickville, Ontario

  • Thursday, November 26, 2020 – 9:00am–12:00pm
  • Thursday, December 10, 2020 – 9:00am–12:00pm

Book an appointment with the Merrickville COVID-19 Mobile Testing Unit.

Community Centre, 875 Concession Road 8, Rideau Lakes, Ontario

  • Tuesday, November 24, 2020 – 3:00pm–6:00pm
  • Tuesday, December 8, 2020 – 3:00pm–6:00pm

Book an appointment with the North Crosby COVID-19 Mobile Testing Unit.

Leo Boivin Community Centre, 444 Prince Street, Prescott, Ontario

  • Wednesday, November 25, 2020 – 3:00pm–6:00pm
  • Wednesday, December 9, 2020 – 3:00pm–6:00pm

Book an appointment with the Prescott COVID-19 Mobile Testing Unit.

Assessment Centre Hours of Operation

The Ministry of Health has a listing all of the assessment centres on their website for people to find assessment centres in any area. You do not need your Health Card to get tested but you need to use it for reference if you want to get your results online.

Assessment Centres can sometimes have large volumes of calls that can overwhelm the phone system. If you can’t get through keep trying, and if you do not get a call back the following day – please try again.

*Assessment Centre hours may change on holidays

  • Ages: All
  • Hours:
    • Monday to Friday, between 10:00am–5:30pm
    • Saturday and Sunday between 10:00am–2:30pm
  • Services: Scheduled appointments for assessments and testing
  • Location: 100 Magedoma Boulevard, Brockville, Ontario
  • To cancel an appointment that was booked online using the online portal, please call the booking line during regular hours at 613-704-1441 and press 2.
  • Booking:
    • Online: The Brockville COVID-19 Assessment Centre Online Booking offers a set number of appointments per day with 2–4 active provider schedules per day. If no appointments are available for the time and date that you would prefer on the first schedule that you select, go back and select the next schedule to view other available appointments.
    • Please arrive 30 minutes prior to your appointment time and follow signs to register before parking your vehicle.
    • Phone: 613-704-1441 Please only call to book an appointment if you do not have access to the internet in order to schedule your own appointment.
  • Ages: All
  • Hours: Monday to Sunday, between 8:00am–6:00pm
  • Services: Scheduled appointments for assessments and testing. 
  • Location: Smiths Falls Site of the Perth Smiths Falls Hospital (Main Entrance– on Elmsley Street North)
  • Booking:
    • Phone: 613-283-2330 extension 1401 to schedule an appointment. Phone lines are open 7 days a week from 8:00am–6:00pm
  • Ages: Ages 2 and up
  • Hours: Monday to Sunday, between 10:00am–3:00pm
  • Services: Scheduled appointments for assessments and testing. 
  • Location: Almonte General Hospital, 75 Spring Street (at the corner of Spring Street and State Street in the brick building behind the Emergency Department)
  • Booking:
    • Phone: (613) 325-1208 to schedule an appointment. Phone lines are open 7 days a week from 8:00am–4:00pm
  • Ages: All Ages
  • Hours: Monday to Friday, between 9:00am–5:00pm
  • Services: Self-present for a same-day appointment. 
  • Location: Bell Hall on Kemptville Campus (830 Prescott Street). See map here.
  • Booking:
    • Self-present for an appointment on the day you wish to be tested. Please enter the campus from College Road (East off Prescott Street/County Road 44). For information ONLY, you can call 613-258-6133, extension 239 or visit https://ngcac.ca/.

Some pharmacies in surrounding areas are now offering COVID-19 testing by appointment for people WITHOUT symptoms. This would include those following Public Health or Ministry of Health and Long-Term Care guidance for targeted testing such as visitors to Long-Term Care homes. Please be sure to wear a mask and follow all COVID-Smart measures. Check here for the list of participating pharmacies and further guidance.

Testing

COVID-19 testing is recommended for:

  1. All people with at least one symptom of COVID-19, provided that symptom is not from an existing condition (ie: allergies). Please see the list of symptoms on the assessment tool.
  2. People who have been informed that they are a close contact of someone who has tested positive to COVID-19. You will be alerted that you are a close contact by Public Health or through the COVID Alert App.
  3. Those following Public Health or Ministry of Health and Long Term Care guidance for targeted testing. This includes people in high-risk settings such as workers, residents and visitors to Long Term Care homes, homeless shelters or other vulnerable congregate living settings.

    *As of September 24th, asymptomatic people who do not meet the above criteria should not be tested. See the new guidelines here.

By not going to the assessment centre, people who do not meet one of these criteria can provide space for symptomatic children and school staff, and others to be tested.

The Ministry of Health has a listing all of the assessment centres on their website for people to find assessment centres in any area. You do not need your Health Card to get tested but you need to use it for reference if you want to get your results online.

Hours may change for statutory holidays.

Results

What happens to my swab after my test?

  • After your test, your swab is placed in a cooler or fridge and waits to be transported to a lab for analysis.

How long will it take to get my test results?

  • Every lab is different and it also depends on the day. If a lab has less volume, the turnaround time is faster, more volume and it will take longer. Most results come back in 2–3 days, but some can take up to 7 days.

How can I get my results?

  • If you provided your health card at the time of testing, you can check your results online at https://covid-19.ontario.ca. You will need your health card again to access your results as there is a number on the back of the card you will need to enter.
  • If you provided your health care provider’s information at the time of testing, a copy of the results will be sent to them. You can call your health care provider to see if they have received the results or they may call you if that is part of their practice.
  • If after 7 days, you still cannot locate your results online or you cannot reach your health care provider, you can call the Health Unit at 1-800-660-5853 and we can try and track it down for you.

I have tried to get on the online portal and it isn’t working?

  • The online portal could be down. It does seem to crash sometimes. Unfortunately, if you can’t get on the portal, neither can we.

What if I don’t have internet?

  • Call your health care provider to see if they have a copy of your results. If after 7 days you still haven’t heard, contact the Health Unit at 1-800-660-5853 extension 2222.

What should I do while I wait for my results?

  • While waiting for your results you should self-isolate.
  • Exception: You do not have to self-isolate if you do not have symptoms and no known exposure to COVID-19. In this case, you should continue to monitor for symptoms and practice all public health measures as advised for the general public: limit close contacts, practice physical distancing and thorough hand hygiene, clean and disinfect commonly touched surfaces, and use a cloth face covering when physical distancing is a challenge.
  • You will be contacted by public health with instructions on what to do. For additional information see the Case Management and Contact Tracing tab.
  • While a negative COVID-19 result is good news, it is only a snapshot in time. It does not give you any guarantee that you will remain negative in the future.
  • Continue to monitor your health, watch for symptoms and get tested again if you experience symptoms.
  • Follow public health precautions:
    • Stay home as much as possible
    • Practice physical distancing – stay 2m (6ft) away from people in public areas
    • When you do need to go out in public, take a cloth face covering/mask with you so you can put it on when you are potentially in close contact with other people, or where required indoors.
    • Wash your hands often with soap and water, or use hand sanitizer after being in touch with others or handling anything from outside your home
    • Avoid touching your eyes, nose, and mouth
    • Cover your cough and sneeze with a tissue or into your arm, not your hands
    • Do not share personal items that come into contact with saliva such as toothbrushes, eating utensils, drinks, water bottles, and towels.

I need a copy of my results. How can I get them?

  • If you have access to the online portal, you can print a copy of your results right at home.
  • You can call your health care provider to get a copy of your results.
  • If you cannot access the online portal, call the Health Unit after 7 days and we can arrange to get you a copy.

This pamphlet outlines the specifics of self-isolation.

  • It means you must ensure you have no contact with others who live outside your home and restricted contact with those in your home.
  • You can go outside in your own yard/property as long as no-one else is there.
  • You cannot walk around town in case you meet other people.
  • If you live in a multi-unit building, do your best to stay inside your unit, but you must use a face covering/mask if you leave your unit to use any of the facilities within the building.
  • Defer medical and other appointments unless they are critical. Let the care provider know ahead of time that you are in self-isolation, wear a face covering/mask, and do not use public transportation.
  • Those advised to self-isolate must continue to do so until 10 days have passed from when symptoms first appeared AND symptoms are resolving. Note that as the COVID-19 situation evolves, these recommendations for the public may be updated. If you were previously self-isolating for a defined period of time (e.g., 14 days after returning from international travel or 14 days after contact with a case of COVID-19), you would still need to complete the remaining portion of this period of self-isolation even after the above criteria are met.

Self-Isolation applies to people who:

  • Have tested positive for COVID-19.
  • Have symptoms consistent with COVID-19 and are either being tested and awaiting results or chose not to be tested and will complete the 14 day self-isolation instead.
  • Are household members of someone displaying symptoms who was a high-risk contact of someone with COVID-19. *Note: if the person who is a high-risk contact is not displaying symptoms or the person with symptoms was not a high-risk contact – then the household members do NOT need to self-isolate provided they have no symptoms themselves.
  • Have travelled anywhere outside of Canada (including the United States of America) for 14 days after arrival in Canada. (unless exempt from the travel restrictions as a critical service provider)
  • Live with, provided care for, or spent extensive time with someone who has been diagnosed with COVID-19.
  • Self-isolation for the above scenarios is now a legal requirement.  Individuals who fail to self-isolate can be charged and fined up to $5000.00 per day.

Self-isolation: Guide for Caregivers, Household Members and Close Contacts

How to Self-Monitor

An antibody test is a blood test that detects whether the body has developed antibodies to a virus. The body takes take two to four weeks to develop antibodies so it indicates past infection not current infection. Antibodies may last a lifetime (e.g. measles) or a short time (e.g. rhinovirus – cold). Currently, we do don’t know if having COVID-19 antibodies protects against re-infection, or how long the antibodies last. The antibody test is different than the nose/throat swab test for COVID-19 that detects the presence of the virus in your nose/throat and indicates current infection.

Health Canada has recently approved an antibody test for COVID-19 to be used in very limited and specific circumstances. This test is in its early stages and has both false positive and false negative results.