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Health Unit Services During COVID-19

Holiday Hours for Leeds, Grenville and Lanark District Health Unit Programs and Services

We are allowing some visitors that need to access our offices and service sites to deliver goods and services or to attend meetings with Health Unit staff. All visitors that have a prearranged permission to enter an office MUST complete the Visitor Screening Tool before entry is granted. Please communicate the result of the screen to your Health Unit contact person.

Ontario’s Roadmap to Reopen

As of January 31, 2022, the entire province of Ontario, including the Leeds, Grenville and Lanark District Health Unit (LGLDHU) region, is in Step 3 of the Roadmap to Reopen. The Roadmap to Reopen is a three-step plan to safely and cautiously reopen the province and gradually lift public health measures. O. Reg. 364/20: RULES FOR AREAS AT STEP 3 AND AT THE ROADMAP EXIT STEP and the Roadmap to Reopen detail what public health precautions must be taken, including what types of businesses/organizations can open and operate and related public health measures. See our COVID-19: Roadmap to Reopen webpage for more information.

Protecting Yourself from COVID-19 (including Vaccine)

Click on the links below for information on major topics related to COVID-19:

Information for Schools

We have a school/parent phone line: 1-866-236-0123 – Open 7 days a week 8:30am to 4:30pm.

  • Click the link above to go to the COVID-19 and Schools page for more information including information on testing.
  • For detailed information on what it means to be a “close contact” as well as how contact tracing works, see our webpage on Case and Contact Tracing.

COVID-19 School and Child Care Screening Tool

You must screen for COVID-19 every day before your child goes to school. Answer the questions in this provincial screening tool to help you decide if your child should or should not go to school today.

Surveillance Reports, Local Cases and Outbreaks

Details about local COVID-19 cases are published on this site at 10:00am Monday to Friday. Check here to read more about Surveillance Reports, Local Cases and Outbreaks.

COVID-19 Testing

Our Assessment and Testing page has the latest guidance and eligibility for testing or visit

Travelling During COVID-19

Frequently Asked Questions

A negative COVID-19 test is NOT required to travel within Canada at this time. Depending on which Province you plan to visit, there may be restrictions upon entry. Please contact the visiting Province for information on their travel requirements. Information can be found here.

Effective October 30, air passengers departing from Canadian airports, travellers on VIA Rail and Rocky Mountaineer trains, and travellers on non-essential passenger vessels (on voyages of 24 hours or more, such as cruise ships), will need to be vaccinated. Specifically, the vaccination requirement will apply to all travellers 12 years of age and older who are:

  • Air passengers flying on domestic, trans-border or international flights departing from airports in Canada
  • Rail passengers on VIA Rail and Rocky Mountaineer trains

For travellers who are in the process of being vaccinated, there will be a short transition period where they will be able to travel if they can show a valid COVID-19 molecular test within 72 hours of travel. By November 30, all travellers must be fully vaccinated, with very limited exceptions to address specific situations such as emergency travel, and those medically unable to be vaccinated.

You can use your Ontario Proof of Vaccination document for this purpose. For more information see the Government of Canada website.

*Note: Third doses are not required to be considered *fully vaccinated*

Many countries/airlines require a negative COVID-19 test to travel internationally. The requirements for travel can vary among airlines and countries. It is important to check with the both the airline and visiting country to determine what is required prior to travel.

Proof of a negative molecular (lab based PCR or rapid molecular) test may be required for entry or re-entry into Canada. This test is the responsibility of the traveller and is not covered by provincial health care or provided at provincial assessment or testing centres (documentation from these tests are NOT accepted at the Canadian Border). If leaving for a short period of time – the test can be done in Canada and retained for re-entry. For more information on entering Canada, including how to use the ArriveCAN app for re-entry, see this website: COVID-19: Travel, testing and borders –

COVID-19 testing services are available by private laboratory providers for a fee. Information about where to access private testing is evolving. We encourage you to check with a private travel clinic (in Kingston and Ottawa) or your travel agent for more information. This link provides some private testing service options (local options available): COVID-19 Testing for Travel – Ottawa Public Health.

Be sure to ask about the specific type of test that is required along with any timing (for both the test and the result) and discuss this with the private lab when booking. Result turn-around time may not be guaranteed.

Those who travel should practice personal public health measures while away and upon their return.

  • This includes wearing a mask or face-covering, physical distancing, frequent hand washing, and staying outdoors as much as possible in order to reduce the risk of contracting COVID-19.
  • Travellers should stay informed about the COVID-19 situation at their destination and follow all local COVID-19 restrictions.
  • If any traveller is symptomatic upon return, even with mild symptoms, get tested and stay at home.

You can use your Ontario Proof of Vaccination document to demonstrate your vaccination status when travelling within or outside of Canada. Proof of vaccination is required for people age 12 and over to travel by air or train within Canada, and may be required internationally as well. The new QR code document has both a Province of Ontario and Government of Canada logo at the top and has been standardized to serve as Canadian proof of vaccination too. Most countries and travel companies now recognize mixing of vaccines but it is the responsibility of the traveller to investigate any rules and restrictions in place. If you are planning an international trip, note that unvaccinated children under 12 may be exempt from Federal Quarantine requirements if travelling with fully vaccinated adults, but still must stay home from school or childcare for 14 days upon return to Canada. For more information about federal requirements for international travel, including the mandatory use of the ArriveCAN app and testing requirements for re-entry into Canada – see the Government of Canada website.

*Note: Third doses are not required to be considered *fully vaccinated*

Face Covering/Mask Instruction Extension

After careful review, Dr. Paula Stewart is extending the Face Covering/Mask Instruction as long as the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 is in effect. Read Dr. Stewart’s review of the Instruction and rationale for extension here.

Information about Face Coverings/Masks.

Health Unit Phone Lines

The Leeds, Grenville and Lanark District Health Unit has phone lines open for the public.

Main number: 1-800-660-5853. Open Monday to Friday 8:30am to 4:30pm except for extension 2222 (7 days a week)

  • General COVID-19 Enquiries
    • Extension 2499
  • Enquiries from Health Care Providers or for members of the public reporting symptoms
    • Extension 2222 Open 7 days a week, from 8:30am until 4:30pm.
  • Health Unit regulated business enquiries (Public Health Inspectors)
    • Extension 2308

Public Health Emergency: 613-345-5685

  • For urgent calls that can’t wait until Health Unit regular hours

School/Parent Phone Line

  • 1-866-236-0123 – Open 7 days a week 8:30am to 4:30pm.

We typically have a 24–48 hour response time, however, due to COVID-19 we are receiving a larger than normal volume of inquiries. Our Public Health Unit staff will do their best to respond back to you as soon as possible.

Note: Please do not include personal health information in any emails you send us as communications over the Internet are not secure.

Media Releases

For media interviews, contact: Susan Healey, Communications Co-ordinator, 613-802-0550 or [email protected]. Check here for the Latest Media Releases.

COVID-19 and Business

  • COVID-19 resources for employers, employees, and members of the public accessing businesses can be found on our COVID-19 and Business webpage. Check our COVID-19: Roadmap to Reopen webpage for more information on how the province’s measures affect the Leeds, Grenville, Lanark area.

Coping, Helping and Mental Wellness

Looking to beat the heat and stay cool? Visit our Exposure to Hot Temperatures section for more information about emergency cooling centres.

It’s OK to not feel OK. This is a challenging time for everyone. Creating new routines and rituals, and finding ways to have fun and be active can help to adjust to this new situation. Check here for more information and help lines.

If you or someone you know is need of financial or social support – visit the website for your area for a full listing of resources:

Government Links

The Ontario Ministry of Health has a comprehensive website with directives and announcements. Ontario Ministry of Health website – available in multiple languages

COVID-19 Guidance for Childcare Centres

Visit our COVID-19 and Child Care Centres section for more information.

Information for Health Care Providers and Hospitals

Reportable Diseases Toolkit and Outbreak Resources

More Information and Guidance documents for COVID-19 found within our Reportable Disease Toolkit.

Information on Outbreak Management Resources.

Information for Emergency Service Workers

For more information on this and other topics visit the First Responders section of our website.

Signs and Resources You Can Print and Share

If you have trouble finding something in the COVID-19 section or want to see something added, please call 1-800-660-5853 extension 2275.