Skip to content

COVID-19 Information

April 13, 2022

As we transition away from the emergency pandemic response back to our pre-COVID-19 work – the dedicated Health Unit phone-lines for general and school related COVID-19 inquiries have closed. For details and how to access COVID-19 information, read the full media release.

Our COVID-19 specific phone-lines are now closed. For questions relating to COVID-19, including testing and isolation guidance for close contacts, those with symptoms or positive tests, call the Provincial Testing and Isolation Information line at 1-888-777-0730, open 7 days a week from 8:00am-6:00pm.

*NoteAfter June 11, 2022 masks will continue to be required at all Health Unit offices and clinics for the protection of staff and clients.

The Leeds, Grenville and Lanark District Health Unit joined with the Champlain and South East Regions’ hospital Chiefs of Staff and Medical Officers of Health to release a statement about the status of COVID-19 in the area. The key messages are:

  1. Get all COVID-19 vaccines you are eligible for, including booster doses.
  2. Stay home if you are sick – even if your symptoms are mild.
  3. If you have symptoms take a Rapid Antigen Test (RAT) if possible, or a PCR test if eligible.
  4. Practise respiratory etiquette (like coughing into your elbow) and wash your hands frequently.
  5. Wear a well-fitted, three-layer mask in all public indoor settings.
  6. If you are hosting or attending a social gathering please allow for physical distancing, outdoor gatherings are best.
  7. If you test positive or have symptoms, even if they are mild, you should stay home for at least five days or as otherwise advised by current isolation guidance. Individuals can be infectious for up to 10 days, so it is important that for an additional five days you wear a mask when outside your home and avoid those who are most vulnerable and high-risk settings like hospitals and long-term care.

All the measures combined will help to reduce other respiratory infections, including influenza that is circulating in our community.

Read the full statement here:

Non-COVID-19 Health Unit Services

We are currently transitioning away from our pandemic response and beginning to resume our non-COVID-19 work. Please note that masks are still required in our offices and clinics to protect our staff and clients. Please visit the relevant “Health Information” topic area of our website for more information on our non-COVID-19 work and services.

Ontario’s Roadmap to Reopen

As of June 11, 2022, most mask mandates have been lifted. The province has moved away from emergency measures to ongoing operations. As we move away from reliance on provincial direction through mandatory requirements, Directives will be replaced with operational guidance or recommendations from the Chief Medical Officer of Health and relevant ministry. Organizations and businesses can retain their own policies to keep their employees and patrons protected as needed.

Protecting Yourself from COVID-19 (including Vaccine)

Click on the links below for information on major topics related to COVID-19:

Information for Schools

For question related to COVID-19 symptoms, testing and isolation, call the Provincial Information Line at 1-888-777-0730 – open daily from 8:00am-6:00pm.

  • Click the link above to go to the COVID-19 and Schools page for more information including information on testing.
  • For detailed information on what it means to be a “close contact” as well as how contact tracing works, see our webpage on Case and Contact Tracing.

COVID-19 School and Child Care Screening Tool – Online Version

Screen for COVID-19 every day before your child goes to school. Answer the questions in this provincial screening tool to help you decide if your child should or should not go to school today.

Surveillance Reports, Local Cases and Outbreaks

Details about local COVID-19 cases are published on this site at 10:00am Monday, Wednesdays, and Fridays. Check here to read more about Surveillance Reports, Local Cases and Outbreaks.

COVID-19 Testing

Our Assessment and Testing page has the latest guidance and eligibility for testing or visit www.ontario.ca/exposed.

Travelling During COVID-19

Frequently Asked Questions

A negative COVID-19 test is not required to travel within Canada at this time. Depending on which Province you plan to visit, there may be restrictions upon entry. Please contact the visiting Province for information on their travel requirements. Information can be found here.

Effective June 20, 2022, air passengers departing from Canadian airports, travellers on VIA Rail and Rocky Mountaineer trains, and travellers on non-essential passenger vessels, no longer need to show proof of vaccination. Masks are still required in Canadian airports, and on flights within or originating in Canada as well as on VIA Rail and Rocky Mountaineer trains. See this Government of Canada website for more information.

Check to see what the vaccine requirements are for your International travel including your destination. Boosters are part of ensuring your COVID-19 vaccines are up to date. See the new guidance on staying up to date (fully vaccinated). You can use your Ontario Proof of Vaccination document to prove your vaccination status for any travel that requires it.

Many countries/airlines require a negative COVID-19 test to travel internationally. The requirements for travel can vary among airlines and countries. It is important to check with the both the airline and visiting country to determine what is required prior to travel.

Pre-entry tests are no longer required for fully vaccinated travellers (and unvaccinated or partially vaccinated children age 11 and under if travelling with fully vaccinated parents or guardians) entering Canada by land, air or water. You must still use ArriveCAN within 72 hours before your arrival to Canada.

Unvaccinated and partially vaccinated children 12 years of age or older must provide a valid pre-entry test result, even if they are accompanying a fully vaccinated adult. Children under 12 years old who are unvaccinated and exempt from quarantine (e.g. travelled with vaccinated companions) need to mask for 14 days after arriving in Canada.

For more information on entering Canada, including how to use the mandatory ArriveCAN app for re-entry, see this website: COVID-19: Travel, testing and borders – Travel.gc.ca

COVID-19 testing services are available by private labs or pharmacies for a fee. Information about where to access private testing is evolving. We encourage you to check with a private travel clinic (in Kingston and Ottawa) or your travel agent for more information. This link provides some private testing service options (local options available): COVID-19 Testing for Travel – Ottawa Public Health.

Be sure to ask about the specific type of test that is required along with any timing (for both the test and the result) and discuss this with the private lab when booking. Result turn-around time may not be guaranteed.

Those who travel should practice personal public health measures while away and upon their return.

  • This includes wearing a mask or face-covering, physical distancing, frequent hand washing, and staying outdoors as much as possible in order to reduce the risk of contracting COVID-19.
  • Travellers should stay informed about the COVID-19 situation at their destination and follow all local COVID-19 restrictions.
  • If any traveller is symptomatic upon return, even with mild symptoms, get tested and stay at home.

You can use your Ontario Proof of Vaccination document to demonstrate your vaccination status anywhere that requires it. If you are planning an international trip, note that unvaccinated travellers may be required to quarantine for 14 days upon entry to Canada, and must still provide proof of a negative COVID-19 test to enter. For more information about federal requirements for international travel, including the mandatory use of the ArriveCAN app and testing requirements for re-entry into Canada – see the Government of Canada website.

Check to see what the vaccine requirements are for your International travel including your destination. Boosters are part of ensuring your COVID-19 vaccines are up to date. See the new guidance on staying up to date (fully vaccinated).

Health Unit Phone Lines

Our COVID-19 specific phone-lines are now closed.

For questions relating to COVID-19, including testing and isolation guidance for close contacts, those with symptoms or positive tests, call the Provincial Testing and Isolation Information line at 1-888-777-0730, open 7 days a week from 8:00am-6:00pm.

Health care providers and institutions reporting COVID-19 symptoms or cases – please call our outbreak line at 1-800-660-5853 extension 2222.

Media Releases

For media interviews, contact: Susan Healey, Communications Co-ordinator, 613-802-0550 or [email protected]. Check here for the Latest Media Releases.

COVID-19 and Business

  • COVID-19 resources for employers, employees, and members of the public accessing businesses can be found on our COVID-19 and Business webpage.

Coping, Helping and Mental Wellness

It’s OK to not feel OK. This is a challenging time for everyone. Creating new routines and rituals, and finding ways to have fun and be active can help to adjust to this new situation. Check here for more information and help lines.

If you or someone you know is need of financial or social support – visit the website for your area for a full listing of resources:

Government Links

The Ontario Ministry of Health has a comprehensive website with directives and announcements. Ontario Ministry of Health website – available in multiple languages

COVID-19 Guidance for Childcare Centres

Visit our COVID-19 and Schools/Child Care page for more information.

Information for Health Care Providers and Hospitals

Reportable Diseases Toolkit and Outbreak Resources

More Information and Guidance documents for COVID-19 found within our Reportable Disease Toolkit.

Information on Outbreak Management Resources.

Signs and Resources You Can Print and Share

If you have trouble finding something in the COVID-19 section or want to see something added, please call 1-800-660-5853 extension 2275.