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Infection Control Complaints

What is an Infection Prevention and Control Complaint?

The Health Unit investigates reports made by staff, clients or attendees at a place (see places below) where they believe they have or may have been exposed to an infectious disease. Infection control complaints can be made for the following:

  • Personal services (body piercing, tattooing, manicure, pedicure) settings
  • Settings not routinely inspected by the Health Unit; (e.g. doctor’s offices, dentist’s office)
  • Settings in which the complaint is linked to the conduct of a regulated health professional (e.g. dentists, physicians, nurses)
  • This does not include complaints or referrals regarding health hazards in the environment

When the Health Unit investigates these reports and believes an infectious disease was spread, this is called an infection prevention and control lapse.

What Types of Reports Get Posted on this Website?

This website contains reports on premises where an infection prevention and control lapse was identified through the assessment of a complaint or referral, or through communicable disease surveillance. It does not include reports of premises which were investigated following a complaint or referral where no infection prevention and control lapse was ultimately identified.

These reports are not exhaustive, and do not guarantee that those premises listed and not listed are free of infection prevention and control lapses. Identification of lapses is based on assessment and investigation of a premises at a point-in-time, and these assessments and investigations are triggered when potential infection prevention and control lapses are brought to the attention of the local medical officer of health.

Reports are posted on the website of the board of health in which the premises is located. Reports are posted on a premises-by-premises basis, i.e., will correspond with one site only. Should you wish to view a full investigation report for any posted lapse, please email

Infection Control Lapse Reports

The following Infection Control Lapse Reports are available: