It is important in addressing the issues involved with any complaint that the complaint be made at the time of service or very soon after. All complaints must be made within 30 calendar days of the service being provided, or if the complainant is not aware of this time line, within 30 calendar days of receiving notice of the complaint procedure. This ensures that the individuals involved in your complaint are available to address your concerns.
Most concerns are dealt with as soon as possible, but some require examinations that could take up to 30 days from the time you submit your complaint. If this timeline cannot be met, you will be contacted and given a reason why this is being adjusted.
The personal information collected on this form will be used only for the purposes of responding to your feedback and will be kept confidential.